PLEASE BE ADVISED:
DURING HOT WEATHER OUR PRODUCTS CAN SOFTEN & WARP IF LEFT OUTSIDE IN THESE CONDITIONS, THIS IS WHY IT IS EXTREMELY IMPORTANT TO TRACK YOUR DELIVERIES DURING THE HOTTER MONTHS.
SINCE OUR PRODUCTS ARE MADE WITH ALL NATURAL INGREDIENTS, DURING THE HOT WEATHER MONTHS, OUR PRODUCTS CAN SOFTEN AND/OR MELT, LIKEWISE IN COLD WEATHER IT MAY HARDEN. IF YOUR BALMS HAVE BEEN EXPOSED TO THESE CONDITIONS, SOME MAY APPEAR AS IF THE CONTAINER HAD NOT BEEN COMPLETELY FILLED AS IT HAS LOST ITS ORIGINAL TEXTURE. PLEASE REST ASSURED THAT EACH PRODUCT HAS BEEN WEIGHED AND YOU ARE RECEIVING THE AMOUNT YOU PAID FOR. PLEASE ALLOW A FEW HOURS FOR THE PRODUCT TO RE-SOLIDIFY AND IT WILL BE GOOD AS NEW.
ARE YOU EXPERIENCING A GRAINY TEXTURE? THE GRAINY CONSISTENCY HAPPENS WHEN THE PRODUCT IS EXPOSED TO DIFFERENT HEAT TEMPERATURES, ESPECIALLY DURING THE SUMMER MONTHS. PRODUCTS ARE EXPOSED TO THIS DURING THE TRANSPORTATION PROCESS AS USPS AND OTHER SHIPPING CARRIERS DO NOT STORE PACKAGES IN TEMPERATURE CONTROLLED FACILITIES/VEHICLES. BUT DON'T WORRY, THIS TEXTURE IS COMMON WITH MOST NATURAL INGREDIENTS THAT DO NOT CONTAIN PRESERVATIVES.
BLOOMING: SHEA AND MANGO BUTTER MAY START TO "BLOOM" AND IT CAN BECOME GRAINY OR YOU MAY SEE LITTLE WHITE CRYSTAL BEADS FORMING AT THAT SURFACE THAT WILL MELT AND BLEND ON SKIN CONTACT AFTER APPLICATION. THIS DOES NOT MEAN YOUR PRODUCT HAS GONE RANCID OR THAT IT CAME FROM A BAD BATCH; AS STATED ABOVE, IT'S COMPLETELY NORMAL AND YOUR BALMS ARE 100% USABLE. WE DO HOWEVER, RECOMMEND TO KEEP YOUR BALMS TIDY AND CLEAN BY WIPING THE AREA AND TOP OF THE BALM WITH AN ALCOHOL SWAB OR CLEAN DISPOSABLE TOWELETTE.
WE HOPE YOU HAVE FOUND THIS INFORMATION HELPFUL. PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS OR CONCERNS. THANK YOU!